1. Introduction
At Habiba El Ghitany, we strive to provide a smooth and efficient shipping experience for our customers. This policy outlines our shipping methods, timeframes, and costs.
2. Shipping Locations
We currently ship to:
- Domestic: All regions within Egypt.
- International: Select countries (please contact us for availability).
3. Processing Time
- Orders are processed within 7 business days.
- Custom or pre-order items may require additional processing time.
- Orders are not processed or shipped on weekends or public holidays.
4. Shipping Timeframes
Estimated delivery times:
- Standard Shipping (Egypt): 14 business days
5. Shipping Costs
- Depending on the city. Ranges from 60 EGP – 100 EGP.
6. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order through our website or the carrier’s tracking service.
7. Delayed or Lost Shipments
- If your order is delayed, please contact us for assistance.
- We are not responsible for delays due to customs, weather, or carrier issues.
- Lost packages will be investigated, and replacements or refunds will be offered when applicable.
8. Address Errors
- Customers must provide accurate shipping details at checkout.
- We are not responsible for packages delivered to incorrect addresses provided by the customer.
9. Changes to This Policy
We reserve the right to update or modify this policy at any time. Please review this page periodically for any changes.