• 1. Introduction
• At Habiba El Ghitany, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our refund and exchange policy provides clear guidelines for returns.
• 2. Eligibility for Refunds and Exchanges
• To be eligible for a refund or exchange, the following conditions must be met:
• The item must be unused and in its original packaging.
• The return request must be initiated within 14 days of purchase.
• Proof of purchase is required.
• 3. Non-Refundable Items
• Certain items are non-refundable and non-exchangeable, including:
• Items that have been used or damaged by the customer.
• Custom-made or personalized products.
• Clearance or final sale items.
• 4. Refund Process
• If your return is approved:
• Refunds will be issued to the original payment method within 14 days.
• Shipping costs are non-refundable.
• Customers are responsible for return shipping fees unless the item is defective or incorrect.
• 5. Exchange Process
• If you wish to exchange an item:
• Contact us within 14 days of receiving the product.
• Exchanges are subject to product availability.
• If the replacement item has a price difference, the customer will be responsible for the balance.
• 6. Damaged or Defective Products
• If you receive a damaged or defective product:
• Contact us within 14 days of delivery with photos of the defect.
• We will offer a replacement or full refund at no additional cost.
• 7. How to Initiate a Return or Exchange
• To request a refund or exchange, please contact us at:
• 📧 Email: contact@habibaelghitany.com
• 📞 Phone: +201114444100
• 8. Changes to This Policy
• We reserve the right to update or modify this policy at any time. Please review this page periodically for any changes.

• The Customer Is Responsible For The Return Shipping Fees.

• Products Must Be Returned In The Original Packaging.

• The Product Must Show No Sign Of Being Used.